FREE US/PUERTO RICO SHIPPING
Shipping & Return Policy
Thank you for shopping with us at [Your California-based e-commerce store name]. We strive to provide you with the best possible shopping experience. Please take a moment to review our shipping and return policy outlined below.
Shipping Policy:
- Shipping Locations: We currently offer shipping within the United States, including California.
- Processing Time: Orders are typically processed within 1-3 business days (excluding weekends and holidays) from the date of purchase. Please note that processing times may vary during peak seasons or promotional periods.
- Shipping Methods and Timeframes: We offer various shipping methods, including standard shipping and expedited shipping. The estimated delivery timeframes will be provided at the checkout and may vary based on the destination and shipping method chosen.
- Shipping Charges: Shipping charges will be calculated and displayed at the checkout. We may offer free shipping promotions from time to time, which will be clearly communicated on our website or through promotional materials.
Return Policy:
- Eligibility: We accept returns for eligible products within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
- Non-Returnable Items: Certain items are not eligible for return due to hygiene reasons, such as personal care products, intimate apparel, and perishable goods. Customized or personalized items are also non-returnable, unless there is a defect or error on our part.
- Return Process: a. Initiate Return: To initiate a return, please contact our customer support team either by email or phone. Provide your order details, reason for the return, and any supporting documentation or images if necessary. b. Return Authorization: Once your return request is approved, we will provide you with a return authorization number (RMA) and instructions on how to proceed. c. Packaging and Shipping: Please securely package the item(s) to be returned, including all original accessories and documentation. You will be responsible for the return shipping costs unless the return is due to a defective or incorrect item. d. Refund or Exchange: Upon receiving and inspecting the returned item(s), we will process your refund or exchange as per your request. Refunds will be issued to the original payment method used during the purchase.
- Return Exceptions: In cases where the returned item(s) do not meet the eligibility criteria, we reserve the right to refuse the return or apply a restocking fee.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We may request supporting documentation, such as photographs, to process your claim promptly.
Please note:
- We recommend using a trackable shipping service for returning items to ensure their safe delivery.
- It may take additional time for refunds to be reflected in your account, depending on your financial institution’s processing times.
If you have any questions or concerns regarding our shipping and return policy, please don’t hesitate to contact our customer support team. We are here to assist you and provide the best possible resolution.
Thank you for choosing [Your California-based e-commerce store name]. Happy shopping!